Accessibility

At TPM we strongly believe that making theatre accessible makes it better and leads to more exciting experiences for everyone.

Notice of Temporary Service Disruption: The Theatre and in-person Box Office are closed due to COVID-19. While the theatre is closed our Box Office phone messages will be checked throughout the week and a staff member will return your call as soon as possible. The best way to reach us is via email.

ACCESSIBILITY FEATURES & DEVICES

TICKETS

This season we will not be offering subscriptions. Instead, Theatre Passe Muraille will be embracing the Pay-What-You-Can-Afford model, and offering single tickets only. The ticket prices this season are: $5, $25, and $50 for our Season Productions and $5, $10, and $20 for our BUZZ Development Series. In order to remove barriers in our pricing, we are offering three price points so that a wide range of audiences are able to attend our 20.21 Season. We encourage audiences to make their own choices about what they can afford in order to experience theatre. Those purchasing at the $50 price point will do so with the understanding that their ticket price is helping to subsidize the $5 ticket price, and in doing so, making theatre more accessible for others.

BUILDING

ENTRANCE: There is an automatic button at the entrance to the North of the double doors.

WASHROOMS:  Our washrooms are designated as Gender Neutral. Each washroom is equipped with an accessible stall. The single-user washrooms is equipped with an automatic push button.

MAINSPACE: Can accommodate a certain amount of people with mobility devices depending on the staging of the show.

BACKSPACE: Can accommodate two people using wheelchairs or scooters per show. Please call in advance for information about your specific show.

ELEVATOR/ESCALATOR: There are no elevators or escalators at this theatre.

ASSISTIVE DEVICES

You are welcome to bring your own assistive devices (canes, wheelchairs, walkers, etc.) to the Theatre. Our Front of House team will help with the storage and retrieval of your equipment. 

RF TRANSMITTERS: We have 11 RF assistive hearing device units (9 loop and 2 steto varieties) which can be used in both of our spaces. Please inquire at the box office when you arrive for either a TPM Season show or any rental production about borrowing a RF transmitter.

SUPPORT

SERVICE ANIMALS: Service animals are always welcome at our venue. If you are planning on bringing a support animal with you please advise a Box Office representative when booking your tickets.

SUPPORT PEOPLE: We consider a support person to be an individual chosen, or hired, to provide services or assistance for another individual. Tickets are free for support persons for admission to Theatre Passe Muraille’s productions.

To see TPM’s Accessibility Customer Service Plan please click here:  Accessible Customer Service Plan (PDF Format)

FEEDBACK & COMMUNICATION

We are constantly looking for ways to make our service and space more accessible and we value your input. Please provide us with feedback in any of the following ways: 

Email: info@passemuraille.on.ca

Visit: during box office hours (currently not an option due to our box office being closed in-person). 

Call (Box office): 416-504-7529

Mail (Office): 502-555 Richmond St. W. Toronto ON M5V 3N4

ACCESS OUR WEBSITE

TPM has integrated Browsealoud an innovative support software, which provides a toolbar throughout our website that helps to reduce barriers and make the content more accessible for people with differing abilities. This currently includes, but is not limited to, Dyslexia, Low Literacy, English as a Second Language, and those with mild visual impairments. The toolbar allows for the information presented on the website to be accessed through speech software, reading and translation.

Click the button on your screen like this:

and your Browsealoud toolbar like this will appear:

Click on each icon to discover how Browsealoud can help to make our website more accessible for you.

Our Access Initiatives are made possible with the support of
TD Ready Commitment Logo