Accessibility

At TPM we strongly believe that making theatre accessible makes it better and leads to more exciting experiences for everyone. A show that builds in an agreement between performers, audience and a venue where unexpected outcomes are possible, allows each individual performance to become unique and compelling. This is the very essence of live performance.

We are constantly looking for ways to make our service and space more accessible and value your input. Please provide us with feedback! What can we do to improve our service? Contact Chantel by e-mail or 416-504-8988 x 2127

Theatre Passe Muraille's Sidewalk is under construction please call the box office at 416-504-7529 or email info@passemuraille.on.ca if you have accessibility concerns

ACCESSIBILITY FEATURES & DEVICES

TICKETS

Pay-What-You-Can (PWYC): We offer PWYC tickets for each TPM production. This means $2, $5, $10 or any amount you feel comfortable giving. These performances are usually limited to payment at the door and go on sale when the box office opens that day. However if arriving at the box office early creates a barrier (for example Wheel-Trans or childcare) we are able to reserve a ticket for you to pay-what-you-can at the door so that we can make sure we have a seat for you. Please contact the box office at 416-504-7529 or email our box office to reserve. To find out which shows have PWYC available please check out our What’s On Calendar.

 

BUILDING

ENTRANCE: Double doors with ramp (not to code) there is no automatic button.

WASHROOMS:  Our washrooms are designated as For Everyone which means patrons are free to use whichever one they choose. Each washroom is equipped with an accessible stall. The entrances to our washrooms unfortunately have no automatic button. To see our policy on For Everyone Washrooms click here

MAINSPACE: Can accommodate a certain amount of people with mobility devices depending on the staging of the show.

BACKSPACE: Can accommodate 1 person in a wheelchair or scooter per show. Please call in advance for information about your specific show.

ELEVATOR/ESCALATOR: There are no elevators or escalators at this theatre.

 

ASSISTIVE DEVICES

You are welcome to bring your own assistive devices (canes, wheelchairs, walkers, etc.) to the Theatre. Our Front of House team will help with the storage and retrieval of your equipment. Please speak to any member of the Front of House staff for more information when you are on-site.

RF TRANSMITTERS: We have 11 RF assistive hearing device units (9 loop and 2 steto varieties) which can be used in both of our spaces. Please inquire at the box office when you arrive for either a TPM Season show or any rental production about borrowing a RF transmitter.

 

SUPPORT

SERVICE ANIMALS: Service animals are always welcome at our venue. If you are planning on bringing a support animal with you please advise a Box Office representative when booking your tickets so the appropriate seat can be set aside for you.

SUPPORT PEOPLE: We welcome support persons to accompany patrons with special needs. We consider a support person to be an individual chosen, or hired, to provide services or assistance for another individual. Tickets are free for support persons for admission to Theatre Passe Muraille’s productions. Every patron and accompanying support person attending a performance or event must have a valid ticket to that performance or event. TPM accepts Easter Seals Access 2 cards. 

To see our Accessibility Customer Service Plan please click here: Accessible Customer Service Plan

ACCESS OUR WEBSITE

TPM has integrated Browsealoud an innovative support software, which provides a toolbar throughout our website that helps to reduce barriers and make the content more accessible for people with differing abilities. This currently includes, but is not limited to, Dyslexia, Low Literacy, English as a Second Language, and those with mild visual impairments. The toolbar allows for the information presented on the website to be accessed through speech software, reading and translation, facilitating access and participation for a wider range of needs.

Click the button on your screen like this:

and your Browsealoud toolbar like this will appear:

Click on each icon to discover how Browsealoud can help to make our website more accessible for you.

Accessibility Media Inc. (AMI) Video about TPM’s Access Programming

Thank you to our Season Access Sponsor