Accessibility

At TPM we strongly believe that making theatre accessible makes it better and leads to more exciting experiences for everyone.

We are constantly looking for ways to make our service and space more accessible and value your input. Please provide us with feedback! What can we do to improve our service? Contact Chantel by e-mail or 416-504-8988 x 2127

ACCESSIBILITY FEATURES & DEVICES

TICKETS

Pay-What-You-Can (PWYC): We offer Pay-What-You-Can tickets for each Passe Muraille production. This means you’re welcome to pay any amount you feel comfortable giving. PWYC performances are first come/first served at the box office. Dates for our PWYC performances are on our Ways to Save page. 

BUILDING

ENTRANCE: Double doors with ramp. There is no automatic button.

WASHROOMS:  Our washrooms are designated as Gender Neutral. Each washroom is equipped with an accessible stall. The stalls, unfortunately, do not have automatic buttons. 

MAINSPACE: Can accommodate a certain amount of people with mobility devices depending on the staging of the show.

BACKSPACE: Can accommodate two people in a wheelchair or scooter per show. Please call in advance for information about your specific show.

ELEVATOR/ESCALATOR: There are no elevators or escalators at this theatre.

 

ASSISTIVE DEVICES

You are welcome to bring your own assistive devices (canes, wheelchairs, walkers, etc.) to the Theatre. Our Front of House team will help with the storage and retrieval of your equipment. 

RF TRANSMITTERS: We have 11 RF assistive hearing device units (9 loop and 2 steto varieties) which can be used in both of our spaces. Please inquire at the box office when you arrive for either a TPM Season show or any rental production about borrowing a RF transmitter.

 

SUPPORT

SERVICE ANIMALS: Service animals are always welcome at our venue. If you are planning on bringing a support animal with you please advise a Box Office representative when booking your tickets.

SUPPORT PEOPLE: We welcome support persons to accompany patrons with special needs. We consider a support person to be an individual chosen, or hired, to provide services or assistance for another individual. Tickets are free for support persons for admission to Theatre Passe Muraille’s productions. To see our Accessibility Customer Service Plan please click here:  Accessible Customer Service Plan

ACCESS OUR WEBSITE

TPM has integrated Browsealoud an innovative support software, which provides a toolbar throughout our website that helps to reduce barriers and make the content more accessible for people with differing abilities. This currently includes, but is not limited to, Dyslexia, Low Literacy, English as a Second Language, and those with mild visual impairments. The toolbar allows for the information presented on the website to be accessed through speech software, reading and translation.

Click the button on your screen like this:

and your Browsealoud toolbar like this will appear:

Click on each icon to discover how Browsealoud can help to make our website more accessible for you.

Accessibility Media Inc. (AMI) Video about TPM’s Access Programming

Thank you to our Season Access Sponsor