COVID-19 Protocols

We are operating with the utmost caution and with the best health and safety knowledge we currently have in order to bring theatre to our audiences. For that reason, we will not have public audiences until 2021, with productions resuming on our Mainstage in February. Among many other health and safety protocols we are enacting, our house capacity will be reduced and seating is flexible, so we can offer you socially-distanced seating by yourself or with members of your social circle. 

Due to its intimate size, our Backspace will be used exclusively for workshop and digital development purposes. For a space that has seen so much creation, it will now have a new life for more innovative and exploratory digital and virtual theatrical experiments, starting this fall and beyond.

As we look forward, we will have more details about what to expect if you are coming through our red doors. We will have a set of safety protocols based on Public Health guidelines, which will inform our capacity and ability to have an audience safely in our space. Safety measures and health protocols, including masks, social distancing, and sanitation measures, will be fully announced when tickets go on sale, and updated as precautions for COVID-19 evolve and change. 

Your Arrival

Audience members will also be asked to fill out an online self-assessment on the day of the performance, and those experiencing any symptoms of COVID-19 will not be allowed into the theatre. Patrons will also be notified via email of the risk of attending an indoor public event, and they will be sent a link to review the ACTC’s guidelines around COVID health precautions.

Upon arrival at the venue, you will be expected to line up outside of the theatre. The lobby, and the theatre itself, will not be open until 30 minutes before the start of the show (so 7:00pm for a 7:30pm start time.)

Staff members, who will be wearing masks, will ask to ensure that you have filled out a self-assessment before entering the theatre. Hand sanitizer will be made available in our lobby.

While at our venues, patrons will be required to wear a mask unless they have a medical reason for an exemption.

The Lobby

Once inside the lobby, ticketholders will be asked to use the provided hand sanitizer before proceeding to the washroom, or entering the theatre. There will be a few seats provided in the lobby for audience members who require them, otherwise we recommend heading straight to your seats in the theatre itself.

Bar / Concessions

This season we will not be operating our bar to reduce the touch points audiences have with our staff and to cut down on spaces where it is difficult to maintain a safe distance. Patrons may bring water into the theatre.


Every other stall in the washrooms will be blocked off, and will be clearly marked as unavailable. This means that our larger washroom can accommodate two people and then we’ll have our single user accessible washroom available as well.

Washrooms will be disinfected immediately after the performance begins.

In the Theatre

Seating will be laid out for groups of up to 2 patrons, provided they are from the same “bubble.” All other seats in the theatre will be removed, so staff will be available to make sure that audience members are all in the correct seats.

While the audience is entering and exiting the theatre before the show, doors will be left open to reduce the number of common touch surfaces.

After each performance all hard surfaces on the seats in the theatre will be disinfected.

Terms of Use Waiver

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Theatre Passe Muraille.

  • Hand sanitizer will be available outside of the washrooms and near each theatre.
  • Lines will be taped on the floor in areas that are two narrow for two people to pass with 2 m distance. You must yield at these lines and wait for one person to pass through the hallway or door at a time
  • There will be separate areas to store your personal items as well as food/drink. No one is to touch other people’s personal items.
  • Air purifiers will be used in the Backspace and Greenroom. 
  • Cleaning of dressing rooms, common touch areas backstage, the theatre control booth, and crew and cast bathrooms will be done on a daily basis with a disinfecting fogger by TPM staff.
  • When the temperature and weather outside is within an acceptable range to keep within Equity temperature regulations, the windows in the Mainspace and Backspace will be kept open to improve airflow.
  • Doors with frequent traffic will be propped open when possible.
  • A cleaning spray will be available in the Greenroom, each dressing room and the washrooms to wipe down any areas touched between uses.
  • When using areas where multiple people will need to access in one day (washrooms, Greenroom sink & microwave area including coffee maker and kettle) please wipe down anything you touch with cleaning products provided afterwards.

First level protection (elimination):

Limit the number of people at the workplace and ensure physical distance whenever possible.

  • We have established and posted an occupancy limit for our premises. Limiting the number of people in a workplace is an important way to ensure physical distancing is maintained. 
  • We have established and posted occupancy limits for common areas such as dressing rooms, washrooms, the box office and the lobby.
  • We have implemented measures to keep workers and others at least 2 metres apart, wherever possible.

Second level protection (engineering):
Barriers and partitions.

  • We have installed barriers where workers can’t keep physically distant from co-workers, customers, or others.
  • We have also included barrier cleaning in our cleaning protocols to maintain the sanitization of the space.

Third level protection (administrative): 

Rules and guidelines

  • We have identified rules and guidelines for how workers should conduct themselves.
  • We have clearly communicated these rules and guidelines to workers through a combination of training and signage.

Fourth level protection (PPE): 

Using masks.

  • We have reviewed the information on selecting and using masks and instructions on how to use a mask. 
  • We understand the limitations of masks to protect the wearer from respiratory droplets. We understand that masks should only be considered when other control measures cannot be implemented.
  • We have trained workers in the proper use of masks.

Implement Effective Cleaning and Hygiene Practices

  • We have policies that specify when workers must wash their hands and we have communicated good hygiene practices to workers. Frequent handwashing and good hygiene practices are essential to reduce the spread of the virus.
  • We have implemented cleaning protocols for all common areas and surfaces — e.g., washrooms, tools, shared tables, desks, light switches, phones, keyboards and door handles. This includes the frequency that these items must be cleaned (number of times per day) as well as the timing (before and after shift, after lunch, after use).
  • Workers who are cleaning have adequate training and materials.
  • We have removed unnecessary tools and equipment to simplify the cleaning process.


  • Our workplace policies ensure that workers and others showing symptoms of COVID-19 are prohibited from the workplace. Symptoms include fever, chills, new or worsening cough, shortness of breath, sore throat, and new muscle aches or headache.
  • Anyone directed by Public Health to self-isolate.
  • Anyone who has arrived from outside of Canada must self-isolate for 14 days and monitor for symptoms. Visitors are prohibited or limited in the theatre.
  • We have a working alone policy in place (if needed).
  • We have a work from home policy in place (if needed) for our administrative staff.
  • Ensure workers have the training and strategies required to address the risk of violence that may arise as customers and members of the public adapt to restrictions or modifications to the workplace. 
  • Ensure an appropriate violence prevention program is in place.

Communication plans and training

We have a training plan to ensure everyone is trained in workplace policies and procedures. All workers have received the policies for staying home when sick.

  • We have posted signage at the workplace, including occupancy limits and effective hygiene practices.
  • We have posted signage at the main entrance indicating who is restricted from entering the premises, including visitors and workers with symptoms.
  • Supervisors have been trained on monitoring workers and the workplace to ensure policies and procedures are being followed.

Monitoring Changes

Things may change as we continue to reopen our theatre. If we identify a new area of concern, or if it seems like something isn’t working, we will take steps to update our policies and procedures. When resolving safety issues, we will involve joint health and safety committees or worker health and safety representatives.