Ticket F.A.Q.

What time does the box office open before a show?

The box office will always be open 1.5 hours before a show. You can find more information out about our standard Box Office hours be visiting our Box Office Contact page.

Why is there a $2.50 charge on online/phone sales?

This additional charge covers administrative costs for the ticketing system.

What is the difference between Theatre Passe Muraille tickets and Arts Box Office tickets on your ticketing page?

When you select Theatre Passe Muraille tickets on our ticketing page you will only be able to purchase tickets from our current season. If you’re looking to purchase tickets for a show that is renting our venue then you select Arts Box Office tickets, this will take you to the ticket sales for all rental company productions.

What does PWYC mean and what shows offer this pricing scheme?

PWYC stands for Pay What You Can, which means that when you purchase a ticket at the door for a PWYC performance you can pay whatever amount you want. If you can only afford $1 that’s cool with us or if you wanted to pay more than the regular ticket price that’s great too. You literally pay what you can at the door on the day of for these shows. You can find the Pay What You Can (PWYC) dates on the individual show pages for the season or on our Ways to Save page.

What are my options for purchasing a ticket?

You can purchase tickets online or over the phone and the tickets will be emailed to you as an e-ticket. You can either print off this e-ticket or show it on your phone when entering the theatre. You can also purchase tickets in person at the box office before the performance or on the show day.

What payment types are accepted?

We accept VISA, Mastercard, Debit or Cash.

Can I get a refund on a ticket or exchange a ticket?

Unfortunately, we do not offer refunds on any tickets. However, a ticket can be exchanged for a fee of $2.50

What are your ticket prices?

Our typical prices for shows in our season are listed below, however they can change from show to show so please check the ticket sales pages for accurate pricing information.

Ticket TypeMainspace TheatreBackspace Theatre
Arts Worker$25$25
Under 30$17$17
Preview & Matinee$22.50$22.50

Subscription F.A.Q.

When do Subsciptions go on sale?

19.20 Season Subscriptions are currently on sale and can be purchased on our Buy Tickets page.

What do I get with my Subscription?

New Perks for 6 Ticket Punch Passe holders!

– We will now SAVE YOU A SEAT ahead of time! When booking a performance, please let the box office staff know your preferred seating section. When you arrive to the performance you will find your name on a seat in your preferred seating section. *Please note that seating location cannot be guaranteed, but we will try our very best to get you in your desired seating location.
– You now get ONE COMPLIMENTARY ticket to each of our Buzzes.
– A discounted price of $21.50 for our book Theatre Passe Muraille – A Collective History

Other benefits include:
– Ability to book before single tickets go on sale.
-Free exchanges and no ticketing fees on tickets booked under your passe.